To ensure your online credit card transactions are safe and secure, we work with 2checkout.com, our authorized online retailer. Once you have completed the order and we have notification, we will send you an email to confirm the order.

By fax: Please send a fax to: 604 676 2543 describing your order, delivery address, receipt address (if different) and payment details.

Download our fax template.

CREDIT CARDS ACCEPTED

WHOLESALE
Please click here for more information on our wholesale program.

CURRENCY AND TAXES
Since our company is based in Canada, all transactions are in Canadian Dollars. A 5% Goods and Services Tax (GST) is charged on all orders shipped to Canadian addresses. Our Lucky Baby Gift Box requires an additional Provincial Sales Tax of 7%.

For goods shipped outside of Canada, please note that you may be charged customs, duty or local taxes, depending on the customs regulations in your country, when the package is delivered.

SHIPPING
Our products are shipped using Canada Post, which offers a variety of shipping options in Canada, the US and overseas. When you place your order, you will be able to select the speed and cost of shipping with Canada Post's delivery service.

WRAP IT UP!
At checkout, let us know if the item you’re ordering is a gift and we’ll wrap it for you. Tell us your message and we’ll write it on a gift card and add it in the package. We will not include any pricing information in the package.

EXCHANGES
Babytease strives to make our customers happy so you come back for more. If you're not satisfied with your purchase(s), we will exchange your product within 14 days from the date you receive your Babytease clothing.

Note: if you purchased our product from another retailer, it must be returned to that retailer. The product is subject to the return policy of the original retailer.

Process for exchanging Babytease products purchased at our online store:

1. Email us! Send an email to onlineexchange@babyteasewear.com and tell us the following:

1. Your name
2. Address, city, state/province, country, zip/postal code
3. Telephone number (daytime)
4. email (if different from the one you use to send your request)
5. Description of product (ex. Pink iPood onesie)
6. Date of your purchase and order number if known.
7. Describe the product you would like to receive in exchange for the one you are returning. As we don't process cash refunds, this item must be of equal or greater value than the product you would like to exchange. If the item you choose costs more, we'll charge you the difference.

Please ensure you send us this information so we can process your return quickly. Our online returns department will contact you with an email confirmation that your request has been received. We will email you a return authorization number and a standardized label that should be used on the package you are returning to us.

2. Prepare your parcel to be shipped. Complete the standardized label and attach it to the outside of your parcel. Please ensure the product is properly packaged so it is returned undamaged. Parcels must be shipped pre-paid. We are not responsible for items lost in the mail and we cannot accept COD deliveries.

EXCHANGE ADDRESS

Babytease Wear
6470 Sheridan Rd.
Richmond, B.C.
CANADA
V7E 4W7

(604) 277-5384

3. Email parcel tracking information to onlineexchange@babyteasewear.com

• your name
• courier used to ship the product
• tracking number
• date the parcel was shipped
• expected delivery date at our warehouse

4. Once we receive your package at our warehouse, Babytease will send your replacement product and notify you by email. We will provide information on the shipper and tracking number so that you can track your product. Babytease will ship the replacement product to you at our cost. If you have any questions or comments about our return policy, please email us at info@babyteasewear.com.

ORDER CANCELLATION OR CHANGE
To cancel or change an order once you have gone through checkout, please call or email us immediately.

Please provide the order number you received during checkout and the date of the order. If we have already sent the order, we will have to follow our exchange procedure.

Terms and Conditions of Exchanges (the legalities)
Items are shipped to you on approval, and legal title to the goods will not pass to you until the 14 day post-delivery period has expired. On receipt of the returned goods Babytease will send you an item in exchange. You must return the goods to Babytease Wear in new and unused condition to receive an exchange.